Benefits

Recent surveys have shown that restrooms play an important role in both customer and employee retention.

• A messy restroom is perceived by employees as a sign that management doesn't care and may result in high employee turnover.
• Restroom cleanliness is the leading source of complaints among both customers and employees followed closely by restroom supply concerns.
• Up to 20% of middle and high school students avoid the school restrooms due to dirty and unsafe conditions.  This may result in health problems. (Opinion Research Corporation, 2002)
• 85% of Americans inspect hotel restrooms and their supplies within the first 15 minutes of arrival. (FacilitiesNet.com)
• 30% of Americans avoid public restroom for fear of germs. (Georgia-Pacific Corp, 2005.)
• 30% of tenants and visitors in public facilities complain about the supplies and the cleanliness of restrooms. (Cleaning & Maintenance Management’s 1996)
• When deciding on a fast-food restaurant, 80% of Americans rated interior cleanliness at the top. This was followed by food quality (79%), order accuracy (75%), cleanliness of the restroom (75%), and availability of a restroom (68%). (Maritz Poll, 2001)